Delivery Information

Shipping

Free Shipping :

Free delivery on orders over $3000* For furniture purchased through the website, we offer free delivery on every order over $3000 and order must be over $3000 after any discounts or coupons. Orders of items $3000 and under have a packing and delivery cost. Free Delivery Applies to: Hamilton, Auckland, Tauranga, Rotorua, Taupo, Christchurch, Wellington, Napier, and Palmerstone north – Metro Areas Only. Please phone to find out whether you do or not qualify for free delivery.

Unless we are advertising and/or offering a Free Delivery Special, we offer Flat Rate Delivery or freight quotes. Flat Rate Delivery Rates apply to all other areas or quotes provided to remote regions – North Island and South Island. In stock items deliveries take between 3-7 working days depending on location and truck schedules

During busy periods orders may be delayed.  For more information please talk to one of our friendly staff on call free number on – 0800 185 285

Being linehaul deliveries most of the time only driver is available to unload, but incase of heavy items and you can’t lift then you have to arrange an extra person to help the driver

Orders are processed from our Hamilton Factory store. We use various delivery methods depending on your purchase. Small homewares items are sent via a courier with a tracking number. Our own dedicated delivery truck does local deliveries. We can advise of the delivery days and the deliverer will call to confirm the date and time. Delivery is to your door, or the nearest point of your property only. Delivery cost is to be paid upon checkout by selecting the correct option for your order. If there is delay in delivery time we will notify you asap – and as our website is run from stock numbers we cannot be responsible if an item is sold out prior to your order.

Pickups available:

If you decide to save some money and time, we offer pickups from our factory, we will be only happy to assess you with wrapping and uploading your newly bought piece of furniture onto your transport.

International orders:

We are able to assist with packing International orders but please be advised that you are responsible for organising a carrier and all the brokerage fees, customs duties and all other charges that may be imposed.